Working Hard at Home and at the Office

If you can relate to juggling the responsibilities of career and family, you can relate to Bryan Taylor. And you know the necessity of organization and self-discipline.

Those two characteristics define Taylor, BB&T market president for Louisville and Southern Indiana.

His wife, Amanda Taylor, is a physician’s assistant at Children’s Orthopaedics of Louisville. They have a 3-year-old daughter, and a 1-year-old son.

“It’s fun,” Bryan says of parenting. “We kind of have a schedule – who takes them, who picks them up. We actually sat down and did a spreadsheet.”

Impressively, Bryan and Amanda both find time to train for marathons. They ran their first in 2007. Since then, they’ve each completed 10 more.

Bryan Taylor.

Bryan Taylor.

“When you train for a marathon, you’re organized, and you’re sticking to a plan,” Bryan Taylor says. “And hopefully through that plan, and that discipline, that leads to the success of completion. And so, I think in business, it can be the same way.”

Taylor rose to his position at BB&T in just 12 years, after earning his bachelor’s degree in finance at UK in 2002.

After graduating, he was working at a Lexington golf course when a member of the country club offered him a job as an assistant to some of BB&T’s lenders.

After 14 months in the position, he participated in BB&T’s leadership development program. In 2005, he became a commercial banker for BB&T in Lexington. In 2011, BB&T made him its corporate banker in Louisville. And in March 2014, he was promoted to market president.

He’s now responsible for all aspects of BB&T’s financial performance in Louisville and Southern Indiana.

“I’m very happy with where my career has taken me,” he says.

Taylor doesn’t rattle off a litany of achievements to explain how he skyrocketed through the company. He just says he “was fortunate enough to have some successes along the way.”

But when Taylor explains his approach to interacting with clients, you can see why he’s caught the bank’s attention.

Taylor sees every interaction as an opportunity to bring to bear a wider solution than what the client is seeking – to make the client better.

“If you’re just focusing on the transaction – the loan, the deposit – you’re being more of an order-taker,” he says.

But Taylor stays a step ahead, anticipating clients’ needs better than they do.

“If you’re relevant, and you’re adding value, then you have the opportunity to build stronger relationships,” he says.

“I think it’s a differentiating factor, when you’re really helping position people for what the future is, and not just reacting when they make a phone call.”

Taylor interacts in the same way with the BB&T employees who report to him.

“Are we just focused on the numbers – what have you done, what have you closed – or are we working with them to add value?”

As Internet banking changes the way banks do business, Taylor is confident the need to build positive, lasting relationships isn’t going away. So he works constantly to earn clients’ respect and trust.

“A lot of my work ethic really came from my grandfather,” Taylor says. “When I was maybe 11 or 12 years old, I started helping him cut grass. My grandfather had a fourth grade education, but had worked hard his entire life.”

“So it was always just ingrained in me to work.”

As a marathoner, Taylor knows what it’s like to cross a finish line that seems unattainable. Getting to your dream requires getting out of your comfort zone, and the same holds true in business. For Taylor, the best part of banking is helping clients reach levels of financial security that they wouldn’t have thought possible.

“We can all add value to one another,” he says. “In whatever line of business, it takes us stepping back from whatever we’re working on in our silo.”

As hard as Taylor works to develop his clients and associates, it’s his family that means the most. Amanda’s career is demanding, too. And without extended family in Louisville, transporting kids to and from daycare, and caring for them when they get sick takes ingenuity.

“That’s my biggest challenge every week,” Taylor says. VT

Photo by CHRIS HUMPHREYS | The Voice-Tribune